SAcamera.co.za Gets It Right

On Thursday I decided to eventually bite the bullet and beat the rand/dollar threat by just ordering the camera lens I’ve been looking at for a long time – the Nikkor AF 50mm f/1.8D. So there were a couple options – wantitall.co.za, have2have.co.za were the first two that came to mind. Unfortunately these guys don’t carry stock, so the price was tagged to the rand dollar of the day, unlike the *real* business, SAcamera, who carry stock and can fulfill orders fast, and change their prices based cost of their orders and a markup, not on the cost of a dollar that day.

What’s more, I ordered the lens on Thursday, paying via credit card. On *Friday afternoon* at 16:28, a few minutes before I was chasing my first beer of the weekend, I received an sms updating me that the order had just been shipped. I thought all Capetonians would be on the beach by that time! I was also able to track the shipment as it passed the various waypoints of delivery. Monday morning the lens was at the office before I was.

Even better, my order is probably for one of the cheapest lenses they carry, but I felt like I’d spent a million bucks with the way the transaction went down.

Nice work, SAcamera! You’ve won a new dedicated customer.

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4 Comments

  1. About SAcamera:

    I bought a digital camera (Lumix DMC-ZS5) and a spare battery. The website doens’t tell you which battery the camera uses. The list of batteries for Lumix didn’t seem to be a battery for my camera, so I ordered the one that seemed to be for the same kind of cameras as mine. I really needed the extra battery and I had only a few days left before going on an extended trip overseas.

    When I received the items, the battery wasn’t the right one for my camera but I didn’t have time to return the battery so I left it for after my trip.

    8 weeks later, back in SA, I sent the battery to them. I got an email telling me that unfortunatelly the battery couldn’t be exchange and I had to order a new one.

    I was stunned. I never expected such a response from a company that relies on clients. They don’t seem to understand what client loyalty or word of mouth mean. Now I understand the bad reviews this company gets from this site.

    I can only say think twice before buying from them and be very careful if you decide to it.

    Other cons:

    It seems to be a huge problem for them to deliver the products to a person different from the one that places the order. Why? I can’t think of any reason why it’s not possible for them to understand that you sometimes need to send the product to someone else. In my case, I needed to send the items to an address where I was going to be in a few days. It took me quite a few phone calls to make the delivery possible.

    The information of their products in their website is not accurate and misleading.

  2. Hey Carlos,
    It’s unfortunate you had such a bad experience – One can only hope that this is a rare incident.

    As I stated in my post, I’ve only encountered great service from sacamera.co.za.

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