Support Via Email or Phone

Bitch bitch bitch.

How can one be expected to be an effective support engineer, when the only access one has to customer systems is via email and phone. Software is far too complicated to be able to provide effective support in an offline manner, especially with foreign language customers.

But hey, the model works in the States (all english speaking) so it must work in the rest of the world.

Bah humbug.

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